书名：民航客舱服务英语（21世纪高职高专规划教材·空中乘务系列）  
定价：42.0  
ISBN：9787300293660  
作者：李勇  
版次：1  
出版时间：2021-06  

内容提要：  
《民航客舱服务英语》由16个单元组成，按照乘务人员的工作流程编写，主要涉及的工作环节包括：登机旅客导引、登机行李安放、起飞前安全检查、航班延误与取消、餐饮服务、机上娱乐服务、免税品销售、颠簸应对、医疗救助与急救、转航和紧急降落、与乘客沟通、中转服务、着陆前服务、着陆后服务，同时，为了满足在校航服专业学生的应试需求，在Unit 16增加了“英语面试技巧及常问问题”。每单元包含的主要模块为：热身问题、客舱广播词、客舱服务英语、实用句型、补充阅读。这些模块取材于各航空公司客舱岗位英语，针对性强，同时通过对模块配备语音模拟朗读，便于学生的跟读学习以及课堂教学的听说训练练习。  



作者简介：  
李勇 副教授，中国民航管理干部学院外语系教师，主要从事民航专业英语的培训和民航在职人员的英语水平考试。主讲的专业英语课程包括：民航客舱服务英语、民航运输英语、民航安检英语、民航飞行英语、民航机务英语。接受中国国际航空公司的委托，主导并建立了《民航乘务英语等级考试》《民航空保英语等级考试》考试系统、题库及大纲。开发并主编了“深航乘务英语在线培训课程”。  

目录：  
Unit 1 Boarding and Reception（I） Passenger Arrangement 登记与接待（I）乘客安排  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 2 Boarding and Reception（II ）Baggage Arrangement 登记与接待（II）行李安排  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 3 Safety Check 安全检查  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 4 Flight Delayed and Cancelled 航班延误与取消  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 5 Drink and Meal Service （I） 餐饮服务  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 6 Drink and Meal Service （II） 餐饮服务  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 7 In-Flight Entertainment Service 机上娱乐服务  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 8 Duty-Free Sales 免税品销售  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 9 Turbulence 颠簸  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 10 Medical Assistance and First Aid 医疗救助与急救  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 11 Diversion And Emergency Landing 转航和紧急降落  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 12 Communication with passengers 与乘客沟通  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 13 Transfer Service 中转服务  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 14 Before Landing 着陆前  

I. Warm-up Questions:  

II. Cabin Announcements  

III. Cabin service English  

IV. Sentence patterns:  

V. Supplementary Reading  

Unit 15 After Landing 着陆后  

I. Warm-up Questions  

II. Cabin Announcements  

III. Cabin Service English  

IV. Sentence Patterns  

V. Supplementary Reading  

Unit 16 English Interview Skills and Frequently Asked Questions英语面试技巧及常问问题  

I. Warm-up Questions  

II. Reading Comprehension  

III. Frequently Asked questions and Suggested Answer  



Appendix Key to the Listening Exercises  

Reference  

在线试读：  
Flight attendants or cabin crew (also known as stewards / stewardesses, air hosts / hostesses, cabin attendants) are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights.  
The job of a flight attendant revolves around safety to a much greater extent than those of similar staff on other forms of transportation, such as ships or trains. Flight attendant on board a flight collectively form a cabin crew, as distinguished from pilots and engineers in the cockpit.  
Prior to each flight, flight attendants attend a safety briefing with the Pilots & Purser. During this briefing they go over safety and emergency checklists, the locations and amounts of emergency equipment and other features specific to that aircraft type. Boarding particulars are verified, such as special needs passengers, small children travelling as Unaccompanied Minors or VIPs. Weather conditions are discussed including anticipated turbulence. Prior to each flight a safety check is conducted to ensure all equipment such as life vests, flashlights and firefighting equipment are on board, in the right quantity, and in proper condition. Any unserviceable or missing items must be reported and rectified prior to takeoff. They must monitor the cabin for any unusual smells or situations and maintain certain precautions such as keeping doors disarmed or open during fueling on the ground. They assist with loading of the carry-on baggage, checking for weight, size and dangerous goods. They then must do a safety demonstration or monitor passengers as they watch a safety video demonstrating the safety features of the aircraft. They then must do a “Crosscheck”ensuring tray tables are stowed, seats are in their upright positions, armrests down and seatbelts fastened prior to takeoff.