旅游业的快速发展带来了酒店业发展的突飞猛进，也使得酒店从业人员的数量剧增。酒店业的国际化需要国际化的管理与服务，这就要求员工掌握系统的酒店管理与服务的专门英语知识，具备更强的专门英语应用能力。当前，在我国酒店从业人员中，具备较高的酒店行业专门英语理论水平和较强的专门英语应用能力的员工的比例还很低，行业专门英语的教育和教学还不能很好地满足酒店行业各种微环境的需要。因此，;行业英语（ESP）微环境应用研究应运而生。作为该研究的重要成果，本书旨在本着;必需、实用、应用的原则，对酒店微环境进行深入调研，基于整个酒店经营与管理的过程，把专业理论知识和专门英语运用于岗位工作的各个环节，以专业理论指导来解决岗位工作中的实际问题。本书在体现实用性的同时，还注意一定的系统性，也反映了国内外酒店业的新观点和新经验。本书适合酒店管理人员和服务人员使用，同时也适用于大专院校相关专业学生。

Part One English for Hospitality Basics*部分 酒店基础英语 Chapter One Hotel Basics 酒店基础 Lesson 1 Hotel Functions Information Desk and Business Center Lesson 20 Cashier's Desk and Concierge Desk Lesson 21 Hotel Lobby and Telephone Operator Lesson 22 Overview of Housekeeping Department Lesson 23 Functions of Housekeeping Department Lesson 24 Room Description Lesson 25 Room Cleaning and House Keeping Chapter Five Food amp; Beverage Division 餐饮部 Lesson 26 Overview of Food amp; Beverage Division Lesson 27 Food Service Department Lesson 28 Chinese Food and Western Food Lesson 29 Beverage Service Department and Banqueting Department Lesson 30 Room Service Department Culinary Department Stewarding Department and Purchasing Department Chapter Six Convention Recreation and Complaint 会议服务、康乐服务与投诉处理 Lesson 31 Convention Service and Recreation Service Lesson 32 Handling ComplaintsPart Two English for Hotel第二部分 酒店服务英语 Chapter Seven Situational Expressions 情景交际用语 Lesson 33 Room Reservationist Lesson 34 Registration Clerk Lesson 35 Concierge Lesson 36 Information Clerk Lesson 37 Cashier Lesson 38 Business Secretary and Operator Lesson 39 Sales Person and Floor Attendant Lesson 40 Housemaid Lesson 41 Restaurant Staff （I） Lesson 42 Restaurant Staff （II） Lesson 43 Management Chapter Eight Hotel Application Forms 酒店应用表单 Lesson 44 Hotel Application Forms （I） Lesson 45 Hotel Application Forms （II）Appendix 附录 Appendix I General Expressions 基本交际用语 Appendix II Hotel Organizations and Positions 酒店组织机构与酒店职位 Appendix III HoteITerms 酒店术语表 Appendix IV Chinese Food Menu 中式菜单 Appendix V Western Food Menu 西式菜单 Appendix VI Wine List 酒单 Appendix VII Drinks List 饮料单 Appendix VIII Learning Activities 学习活动