目录

●Day to Day Office日常事务
1 Faxes传真 / 2
2 Telephone Calls电话 / 6
3 Making Telephone Appointments电话预约 / 10
4 Memos备忘录 / 14
5 Business Correspondence商业信函 / 18
6 Placing an Order下订单 / 22
Office Talk办公室谈话
7 Co-Workers同事 / 26
8 Bosses老板 / 30
9 Brainstorming集体讨论 / 34
10 Commuting（上下班较远距离）通勤 / 38
11 The Working Lunch工作午餐 / 42
Business Trip商务旅行
12 International Business Travel国际商务旅行 / 46
13 Dressing for Business商务着装 / 50
14 Hotel Situations旅馆情景 / 54
15 Negotiating the Subway乘地铁 / 58
Client Reception接待客户
16 Receiving Clients接待客户 / 62
17 Entertaining Clients招待客户 / 66
18 Accommodating Foreign Clients接待国外客户 / 70
19 Factory Tours参观工厂 / 74
Business Communications商务交流
20 Personal Introductions个人介绍 / 78
21 Small Talks聊天 / 82
22 Defivefing Bad News传达坏消息 / 86
23 Polite Questions礼貌提问 /90
24 Farewells道别 / 94
Negotiation谈判
25 Clarifying the Stakes说明利害关系 / 98
26 Making Concessions做出让步 / 102
27 Discussing the Bottom Line讨论底线 / 106
28 Accepting and Confirming接受和确认 / 110
29 Hard Bargainers VS. Soft Bargainers强硬的对手和温和的对手 / 114
Company Organization公司结构
30 CEO执行总裁 / 118
31 Stockholders股东 / 122
32 Board of Directors董事会 / 126
33 Managerial Staff管理人员 / 130
34 Laborial Staff普通员工 / 134
Meetings and Interviews会议和面谈
35 Executing Meetings开会 / 138
36 Performance Reviews业绩评估 / 142
37 Agendas会议议程 / 146
38 Making Requests提出要求 / 150
Presentations业务陈述
39 Preparation and Developing Your Topic准备和展话题 / 154
40 Introductions and Beginnings介绍和开头 / 158
41 Making Transitions in the Body of the Presentation陈述中的过渡 / 162
42 Conclusions结论 / 166
43 O&A (Question and Answer Period) 提问阶段 / 170
Data数据处理
44 Trends趋势 / 174
45 Systems制度 / 178
46 Scheduling日程安排 / 182
47 SWOT Analysis态势分析 / 186
48 Statistical Reports数据统计报告 / 190
Technology技术
49 Email电子邮件 / 194
50 Computer Technology计算机技术 / 198
51 Running an Internet Business网上做生意 / 202
52 Electronic Gadgets数码产品 / 206
53 Web-based Marketing网上营销 / 210
Financial Topics财务话题
54 Costing成本 / 214
55 Budgets预算 / 218
56 Auditing审计 / 222
57 The Economy经济 / 226
58 Fundraising集资 / 230
Legal Topics法律话题
59 Confidentiality机密 / 234
60 Lawyers律师 / 238
61 Contracts合同 / 242
62 Copyright版权 / 246
63 Patents专利 / 250
64 Environmental Regulations环境条例 / 254
Marketing Topics营销话题
65 Marketing Surveys市场调查 / 258
66 Target Audience目标消费者 / 262
67 Print and Media Advertising印刷和媒体广告 / 266
68 Promotional Events促销活动 / 270
69 Developing the Market市场开发 / 274
Sales Topics销售话题
70 Selling Points卖点 / 278
71 Trade Shows贸易展览 / 282
72 Sales Reviews销售情况回顾分析 / 286
73 Product Demonstrations产品演示 / 290
74 Following up on Leads线索追踪 / 294
75 Customer Service顾客服务 / 298
International Topics国际话题
76 Sourcing寻找货源 / 302
77 Export/Import出口/进口 / 306
78 Exchange Rates汇率 / 310
79 International Greeting Methods国际问候方式 / 314
Big Business跨国公司
80 Mergers合并 / 318
81 Competition竞争 / 322
82 Climbing the Corporate Ladder进入管理层 / 326
83 Branch Offices分支机构 / 330
84 Consulting咨询 / 334
Employment Practices雇用惯例
85 Fair Pay公平薪酬 / 338
86 Recruiting Personnel人员招聘 / 342
87 Retirement退休 / 346
88 Partnership合作关系 / 350
89 Résumés简历 / 354
90 Job Interviews求职面试 / 358
Social and Equality Issues社会和平等话题
91 Women in the Workforce职业女性 / 362
92 Discrimination歧视 / 366
93 Welfare福利 / 370
94 Labor Unions工会 / 374
95 Strikes and Demonstrations罢工和示威游行 / 378
Continuing Education继续教育
96 Management Training管理人员培训 / 382
97 Seminars/Workshops研究会/研讨会 / 386
98 Company Retreats公司组织的郊外（度假式）集体活动 / 390
99 Teambuilding团队建设 / 394
100 MBA工商管理硕士 / 398