Difficult Conversations：How to Discuss What Matters Most 高难度谈话 第3修订版 Douglas Stone, Bruce Patton, and Sheila Heen; Foreword by Roger Fisher

基本信息

出版者 ‏ : ‎ Penguin Books; Revised版 (22 8 月 2023)

語言 ‏ : ‎ English

Paperback ‏ : ‎ 400 頁

ISBN-10 ‏ : ‎ 014313759X

ISBN-13 ‏ : ‎ 978-0143137597

商品重量 ‏ : ‎ 272 盎司

尺寸 ‏ : ‎ 12.95 x 2.29 x 19.56 cm

书籍简介仅供参考，具体以实物为主

书籍简介

 这本实用指南来自哈佛谈判项目--该项目曾为你带来畅销书《获得成功》--它将帮助你自信而熟练地处理困难的对话。

无论是面对表现不佳的员工或具有挑战性的同事，还是与配偶就金钱或子女抚养问题产生分歧，或是与客户谈判，抑或只是说 "不"、"对不起 "或 "我爱你"，我们每天都在尝试或回避困难的对话。无论我们多么能干，我们都会在对话中感到焦虑和沮丧。

这本书可以帮助我们。基于近三十年的研究，《困难对话》将一步步教你如何困难的对话中减少压力，取得成功。你将学会

- 破解每一次艰难对话的潜在结构和挑战

- 提出棘手的问题而不引发防卫心理

- 管理你和对方的强烈情绪

- 无论对方如何回应，都能保持平衡

- 以学习和建立关系的方式切入问题核心

这本书的第三版充满了日常生活中的实例，并更新，解决了种族、文化、性别、权力、社交媒体和通过技术沟通等问题，让我们在世界各地--以及不同世界观的人之间交流。在个人、职业和公共生活中，建设性的沟通越来越重要，《艰难对话》是一本经典之作，您将反复阅读，从中获得有力而实用的建议。

From the Harvard Negotiation Project—which brought you the megabestseller GETTING TO YES—this practical guide will help you handle your most difficult conversations with confidence and skill

Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.

This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to:

• Decipher the underlying structure and challenge of every difficult conversation

• Raise tough issues without triggering defensiveness

• Manage strong emotions—yours and theirs

• Keep your balance no matter how the other person responds

• Get to the heart of the matter in ways that promote learning and build relationships

Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world—and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.

作者简介

 道格拉斯-斯通（Douglas Stone）是哈佛大学法学院法律讲师，也是德立咨询集团的创始人。他曾与众多组织、公司和非营利组织合作，并在苹果、谷歌、微软和皮克斯公司讲学。斯通曾在南非、克什米尔和中东与记者、教育工作者、医生、外交官和政治领导人合作，并在日内瓦与世界卫生组织和联合国艾滋病规划署合作。他曾为白宫高级政治任命官员、美国司法部、国务院和核管理委员会的领导人提供培训。他的文章散见于《纽约时报》、《哈佛商业评论》和《Real Simple》等多家刊物。他毕业于哈佛大学法学院，曾多年担任哈佛谈判项目副主任。他与 Sheila Heen 合著了《感谢反馈》一书： 接受反馈的科学与艺术》（即使反馈有偏差、不公平、传达不到位，以及坦率地说，你并不在状态）（维京出版社，2014 年）。

布鲁斯-帕顿（Bruce Patton）是哈佛谈判项目（Harvard Negotiation Project，HNP）的共同创始人和杰出研究员，也是 Vantage Partners, LLC的创始人和荣誉合伙人，他的客户包括许多全球公司。帕顿与罗杰-费舍尔（Roger Fisher）合作，率先在哈佛大学法学院开设了谈判课程，并自 1981 年起一直在该学院任教。在公共领域，他帮助解决了 1980 年的美国-伊朗人质冲突（受两国政府委托）；与诺贝尔奖获得者奥斯卡-阿里亚斯合作，使他的中美洲和平计划得以自我实施；与南非各方合作，为结束种族隔离的宪法组织和培训调解员；如今，作为重建国会倡议（由 HNP 和 Issue One 发起）的一部分，他致力于建设一个强大、实用、有代表性的国会和一个有韧性的美国。帕顿毕业于哈佛大学学院和哈佛学院，他与罗杰-费舍尔（Roger Fisher）和威廉-尤里（William Ury）合著了常年畅销的《达成协议》（Getting to YES）一书： Negotiating Agreement Without Giving In》（企鹅出版社，1981 年、1991 年、2011 年）的合著者。

Sheila Heen 是哈佛大学法学院 Thaddeus R. Beal 实践教授、哈佛谈判项目副主任以及 Triad Consulting Group的创始人。Heen 经常与高管团队合作，以富有成效的方式解决冲突，修复工作关系，并在复杂的组织中实施变革。她曾为新英格兰器官银行、新加坡法院、希腊和土耳其塞浦路斯人、阿拉斯加巴罗的北极斜坡地区公司以及在真理和上帝的本质问题上存在分歧的神学家提供咨询服务。Heen 曾在《纽约时报》和《哈佛商业评论》上发表文章，并出现在奥普拉、CNBC 的 "权力午餐"、全国公共广播电台、蒂姆-费里斯秀和谢恩-帕里什的 "知识项目 "中。她与道格拉斯-斯通（Douglas Stone）合著了《纽约时报》畅销书《感谢反馈》。她毕业于哈佛大学法学院，她的三个孩子每天都在教她谈判。

Douglas Stone is a Lecturer on Law at Harvard Law School and a founder of Triad Consulting Group. He has worked with a wide range of organizations, corporations, and non-profits, and lectured at Apple, Google, Microsoft, and Pixar. Stone has worked with journalists, educators, doctors, diplomats, and political leaders in South Africa, Kashmir, and the Middle East, and in Geneva with the World Health Organization and UN-AIDS. He has trained senior political appointees at the White House and leaders at the U.S. Departments of Justice and State, and the Nuclear Regulatory Commission. His articles have appeared in many publications including the New York Times, the Harvard Business Review, and Real Simple. He is a graduate of Harvard Law School, where for many years he served as Associate Director of the Harvard Negotiation Project. He is coauthor along with Sheila Heen of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood) (Viking, 2014).

Bruce Patton is Cofounder and Distinguished Fellow of the Harvard Negotiation Project (HNP) and a founder and partner emeritus of Vantage Partners, LLC, where his clients included many of the world’s largest corporations. Working with Roger Fisher, Patton pioneered the teaching of negotiation at Harvard Law School, where he has taught since 1981. In the public arena he helped to structure the resolution of the 1980 U.S.-Iranian hostage conflict (working at the behest of both governments); worked with Nobel Prize winner Oscar Arias to make his Central American Peace Plan self-implementing; worked with all parties in South Africa to structure and train mediators for the constitutional process that ended apartheid; and works today to build a strong, functional, and representative Congress and a resilient America as part of the Rebuild Congress Initiative (sponsored by HNP and Issue One). A graduate of Harvard College and Harvard Law School, Patton is coauthor with Roger Fisher and William Ury of the perennially bestselling Getting to YES: Negotiating Agreement Without Giving In (Penguin, 1981, 1991, 2011).

Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Deputy Director of the Harvard Negotiation Project, and a founder of Triad Consulting Group. Heen often works with executive teams to engage conflict productively, repair working relationships, and implement change in complex organizations. She has consulted to the New England Organ Bank, the Singapore Supreme Court, Greek and Turkish Cypriots, the Arctic Slope Regional Corporation in Barrow, Alaska, and theologians struggling with disagreement over the nature of truth. Heen has published articles in The New York Times and the Harvard Business Review and appeared on Oprah, CNBC's Power Lunch, NPR, the Tim Ferris Show, and Shane Parrish's The Knowledge Project. She is coauthor along with Douglas Stone of the New York Times bestseller Thanks for the Feedback. A graduate of Harvard Law School, she is schooled in negotiation daily by her three children.