本书是全国职业院校课程改革规划新教材之一，主要内容包括：汽车基本知识、汽车参 数配置、汽车销售、售后服务、商务写作。 本书可作为职业院校汽车整车与配件营销专业、汽车商务专业的教学用书，也可供汽车 商务人员参考。

Module l Basic Knowledge about Automobiles
Lesson 2 Automobile Engine
Lesson 3 Automobile Chassis
Lesson 5 Automobile Body
Module 2 Automobile Specifications
Lesson l Dimensions and Weight
Lesson 3 Exterior and Interior Equipments
Lesson 4 Safety Equipments
Lesson 5 Convenient Eqiiipment or Technology
Lesson l Customers Reception
Lesson 2 Customer Development
Lesson 3 Automobile Introduction
Lesson 4 Price Discussion
Lesson 6 Terms of Payment
Module 4 After-sale Service
Lesson l Automobile Insurance
Lesson 2 Customer Feedback
Lesson 3 Settling Complaints
Lesson 4 Maintenance Reception
Lesson 5 Automobile Maintenance and Repair
Module 5 Business Writing
Lesson I Resume
Lesson 2 E-mail