内容简介

本书由交互设计界的三位*尖学者联袂撰写，是该领域的经典著作，被全球各地的大学选作教材。新版本继承了本书一贯的跨学科特色，并与时俱进地新增一章讨论数据分析，同时补充了新的发展成果。书中包含大量实例，涉及敏捷用户体验、社会媒体与情感交互、混合现实与脑机界面等。全书紧紧围绕设计与评估的迭代过程，不仅包含了传统的理论知识、实例解析、实践指导等内容，还通过“窘境”模块讨论了一系列启迪思考的开放问题。此外，本书wangzhanwww.id-book.com也为读者提供了丰富的资源，包括教学PPT以及大量的案例研究。

  目录

出版者的话

本书赞誉

译者序

前言

作者简介

*1章 什么是交互设计 ·······························1

1.1 引言 ·································1

1.2 优劣设计 ······································2

1.2.1 语音邮件系统 ······························2

1.2.2 遥控设备 ·······································3

1.2.3 设计什么 ·······································5

1.3 何谓交互设计 ············································6

1.3.1 交互设计的组成 ··························7

1.3.2 参与交互设计的人员 ·················8

1.3.3 交互设计顾问 ······························9

1.4 用户体验 ·········································9

1.5 了解用户 ···········································11

1.6 无障碍设计和包容性设计 ····················12

1.7 可用性和用户体验目标 ························13

1.7.1 可用性目标 ·································13

1.7.2 用户体验目标 ····························16

1.7.3 设计原则 ·····································18

深入练习 ································22

总结 ·········································22

拓展阅读 ································23

*2章 交互设计的过程 ·····························26

2.1 引言 ·····································26

2.2 交互设计中涉及什么·····························27

2.2.1 理解问题空间 ····························29

2.2.2 用户参与的重要性····················30

2.2.3 用户参与的程度 ························32

2.2.4 什么是以用户为中心的方法 ·····33

2.2.5 交互设计的四项基本活动 ······35 

2.2.6 交互设计的简单生命周期模型 ····························36 

2.3 一些实际问题··········································39 

2.3.1 用户是谁 ·····································39 

2.3.2 用户的需求是什么····················40 

2.3.3 如何生成备选设计方案 ···········41 

2.3.4 如何在备选方案间进行选择 ·····42 

2.3.5 如何将交互设计活动整合到其他生命周期模型中 ···············45

深入练习 ································46

总结 ·········································46

拓展阅读 ································46

第 3章 概念化交互 ·······································48 

3.1 引言 ·······························48 

3.2 概念化交互 ··············································49 

3.3 概念模型 ···················································51 

3.4 界面隐喻 ···················································54 

3.5 交互类型 ···················································56 

3.5.1 指示 ··············································57 

3.5.2 对话 ··············································58 

3.5.3 操作 ··············································59 

3.5.4 探索 ··············································60 

3.5.5 响应 ··············································61 

3.6 范例、愿景、理论、模型和框架 ······62 

3.6.1 范例 ··············································62 

3.6.2 愿景 ··············································63 

3.6.3 理论 ··············································64 

3.6.4 模型 ··············································64 

3.6.5 框架 ··············································64

深入练习 ································66

总结 ·········································66

拓展阅读 ································67 

第 4章 认知方面 ············································70 

4.1 引言 ·······························70 

4.2 什么是认知 ··············································70 

4.2.1 注意力 ··········································71 

4.2.2 感知 ··············································75 

4.2.3 记忆 ··············································77 

4.2.4 学习 ··············································82 

4.2.5 阅读、说话和聆听····················83 

4.2.6 解决问题、规划、推理和决策 ·······························84 

4.3 认知框架 ··············································85 

4.3.1 心智模型 ·····································85 

4.3.2 执行鸿沟和评估鸿沟 ···············87 

4.3.3 信息处理 ·····································88 

4.3.4 分布式认知 ·································88 

4.3.5 外部认知 ·····································90 

4.3.6 具身交互 ·····································91

深入练习 ································92

总结 ·········································93

拓展阅读 ································93

第5章 社会化交互 ·······································94

5.1 引言 ·······························94

5.2 社交 ·······························94

5.3 面对面对话 ··············································97

5.4 远程对话 ·················································100

5.5 共现 ·········································105

5.5.1 物理协调 ···································105

5.5.2 感知 ············································106

5.5.3 共享界面 ···································107

5.6 社会参与 ·················································111

深入练习 ······························113

总结 ·······································114

拓展阅读 ······························114

第6章 情感化交互 ·····································116

6.1 引言 ··········································116

6.2 情绪和用户体验 ···································116

6.3 富有表现力的界面和情感化设计 ····120

6.4 令人厌烦的界面 ···································122

6.5 情感计算与情感人工智能 ··················125

6.6 说服技术与行为改变···························127

6.7 拟人论 ················································130

深入练习 ······························132

总结 ·······································133

拓展阅读 ······························133

第7章 界面 ····················································135

7.1 引言 ···········································135

7.2 界面类型 ············································135

7.2.1 命令行界面 ·······························136

7.2.2 图形用户界面 ··························137

7.2.3 多媒体 ········································146

7.2.4 虚拟现实 ···································148

7.2.5 wangzhan设计 ···································151

7.2.6 移动设备 ···································153

7.2.7 家用电器 ···································155

7.2.8 语音用户界面 ··························156

7.2.9 基于笔的设备 ··························159

7.2.10 触摸屏······································160

7.2.11 基于手势的系统 ····················161

7.2.12 触觉界面 ·································162

7.2.13 多模式界面 ·····························164

7.2.14 可共享界面 ·····························165

7.2.15 实体界面 ·································167

7.2.16 增强现实 ·································169

7.2.17 可穿戴设备 ·····························172

7.2.18 机器人和无人机 ····················173

7.2.19 脑机交互 ·································175

7.2.20 智能界面 ·································176

7.3 自然用户界面及其延伸 ······················177

7.4 选择哪种界面 ········································178

深入练习 ······························179

总结 ·······································179

拓展阅读 ······························179

第8章 数据收集 ··········································182

8.1 引言 ·············································182

8.2 五个关键问题 ········································182

8.2.1 目标设置 ···································183

8.2.2 确定被试 ···································183

8.2.3 与被试之间的关系··················184

8.2.4 三角测量 ···································185

8.2.5 试点研究 ···································186

8.3 数据记录 ·················································186

8.3.1 笔记加照片 ·······························186

8.3.2 音频加照片 ·······························187

8.3.3 视频 ············································187

8.4 访谈 ··············································188

8.4.1 非结构化访谈 ··························188

8.4.2 结构化访谈 ·······························189

8.4.3 半结构化访谈 ··························189

8.4.4 焦点小组 ···································190

8.4.5 计划和引导访谈 ······················191

8.4.6 其他形式的访谈 ······················194

8.4.7 丰富访谈体验 ··························195

8.5 问卷调查 ·················································195

8.5.1 问卷结构 ···································196

8.5.2 问题和回答的格式··················196

8.5.3 管理问卷 ···································199

8.6 观察 ············································202

8.6.1 实地直接观察 ··························203

8.6.2 受控环境中的直接观察 ·········208

8.6.3 间接观察：跟踪用户活动 ····210

8.7 技术的选择与结合 ·······························212

深入练习 ······························214

总结 ·······································214

拓展阅读 ······························215

第9章 数据分析、解释和呈现 ·············216

9.1 引言 ············································216

9.2 定量与定性 ············································217

9.3 基础定量分析 ········································219

9.4 基础定性分析 ········································225

9.4.1 确定主题 ···································227

9.4.2 数据分类 ···································228

9.4.3 关键事件分析 ··························230

9.5 使用何种分析框架 ·······························231

9.5.1 对话分析 ···································232

9.5.2 话语分析 ···································233

9.5.3 内容分析 ···································234

9.5.4 交互分析 ···································234

9.5.5 扎根理论 ···································235

9.5.6 基于系统的框架 ······················239

9.6 支持数据分析的工具···························241

9.7 解释和呈现研究结果···························241

9.7.1 结构化符号 ·······························243

9.7.2 故事的运用 ·······························243

9.7.3 总结研究结果 ··························244

深入练习 ······························244

总结 ·······································245

拓展阅读 ······························245

*10章 大规模数据 ···································247

10.1 引言 ············································247

10.2 收集和分析数据的方法 ····················248

10.2.1 数据抓取和“*二来源”    数据 ··········································249

10.2.2 收集个人数据 ························250

10.2.3 数据众包 ·································250

10.2.4 情感分析 ·································254

10.2.5 社交网络分析 ························254

10.2.6 组合多个数据源 ····················258

10.3 数据可视化和数据挖掘 ····················260

10.4 伦理设计问题 ······································267

深入练习 ······························272

总结 ·······································272

拓展阅读 ······························273

*11章 发现需求 ········································274

11.1 引言 ···············································274

11.2 是什么、如何做和为什么 ················274

11.2.1 需求活动的目的 ····················274

11.2.2 捕获需求 ·································275

11.2.3 避免误解 ·································275

11.3 需求是什么 ··········································276

11.4 为需求收集数据 ·································281

11.4.1 使用探针与用户互动 ···········284

11.4.2 情境调查 ·································285

11.4.3 创新的头脑风暴 ····················287

11.5 为生活带来需求：角色和场景 ·······287

11.5.1 角色 ··········································288

11.5.2 场景 ··········································292

11.6 捕获与用例的交互 ·····························296

深入练习 ······························297

总结 ·······································298

拓展阅读 ······························298

*12章 设计、原型和构建 ····················302

12.1 引言 ············································302

12.2 原型 ············································302

12.2.1 什么是原型 ·····························302

12.2.2 为什么使用原型 ····················304

12.2.3 低保真原型 ·····························305

12.2.4 高保真原型 ·····························307

12.2.5 原型中的妥协 ························308

12.3 概念设计···············································311

12.3.1 建立初始概念模型 ···············315

12.3.2 扩展初始概念模型 ···············318

12.4 具体设计···············································319

12.5 生成原型···············································320

12.5.1 生成故事板 ·····························320

12.5.2 生成基于卡片的原型 ···········322

12.6 构建 ·············································328

12.6.1 物理计算 ·································328

12.6.2 软件开发工具包 ····················331

深入练习 ······························332

总结 ·······································332

拓展阅读 ······························333

*13章 实践中的交互设计 ····················336

13.1 引言 ···············································336

13.2 敏捷用户体验 ······································337

13.2.1 用户研究 ·································339

13.2.2 调整工作实践 ························340

13.2.3 文档 ··········································343

13.3 设计模式···············································345

13.4 开源资源···············································348

13.5 交互设计工具 ······································350

深入练习 ······························351

总结 ·······································351

拓展阅读 ······························352

*14章 评估入门 ·······································353

14.1 引言 ···········································353

14.2 评估