不合理的款待:给予人们超出预期的非凡力量 Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect 英文原版 Will Guidara

基本信息

Format Hardback | 272 pages

Dimensions 160 x 234 x 27.94mm | 476.27g

Publication date 25 Oct 2022

Publisher Bantam Doubleday Dell Publishing Group Inc

Imprint Bantam USA

Publication City/Country New York, United States

Language English

ISBN10 0593418573

ISBN13 9780593418574

书籍信息仅供参考，具体以实物为准

书籍简介

传奇餐厅Eleven Madison Park的前合伙人为企业提供的接待方面的基本经验。

威尔-吉达拉（Will Guidara）在26岁时执掌麦迪逊公园餐厅（Eleven Madison Park），这是一家即将破产的二星级餐厅，一直没有利用好其优点所在。但11年后，这家餐厅被评为世界上Z好的餐厅。

圭达拉是如何完成这一巨大的转变的？原因在于其彻底的重塑，厨房和餐厅之间的真正合作，以及令人难忘的、超乎寻常的定制款待。圭达拉的团队在晚餐后为一个从未见过雪的家庭安排了一次神奇的中央公园雪橇之旅；他们在私人餐厅里铺满了沙子，配备了麦酒和沙滩椅，以安慰一对取消了假期的夫妇。他的热情好客不仅温暖到了在餐厅就餐的人，还影响到了他自己的团队，他们学会了有意识地进行表扬和批评；为什么一些不利于解决商业困境的答案是给予更多--而不是更少；以及当一个售货员开始像老板一样思考时可能发生的变化。

今天，每个企业都可以选择成为一个好客的企业--我们都可以把普通的交易变成不寻常的体验。圭达拉用他在餐馆中的闪光故事，与业内知名的人物如丹尼尔-布洛和丹尼-梅耶一起，敦促我们所有人在我们所做的事情中找到诀窍--为我们自己，为我们的同事，为我们服务的人。

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room--and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more--not less; and the magic that can happen when a busser starts thinking like an owner.

Today, every business can choose to be a hospitality business--and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do--for ourselves, the people we work with, and the people we serve.

作者简介

WILL GUIDARA是Thank You的创始人，这是一家开发目的地并帮助各行业领导人转变客户服务方式的酒店管理公司。他曾是Eleven Madison Park和NoMad的共同所有者，也是Welcome Conference（一个年度酒店业研讨会）的共同创始人。他与人合著了四本烹饪书，被评为Crain's New York Business's 40 Under 40之一，并获得了WSJ杂志的创新者奖。他与他的妻子克里斯蒂娜和他们的女儿弗兰基住在哈德逊山谷。

WILL GUIDARA is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is a former co-owner of Eleven Madison Park and the NoMad, and is the cofounder of the Welcome Conference, an annual hospitality symposium. He has coauthored four cookbooks, was named one of Crain's New York Business's 40 Under 40, and is a recipient of WSJ Magazine's Innovator Award. He lives in the Hudson Valley with his wife, Christina, and their daughter, Frankie.