目录

●第一章 门诊医疗的格局................................................................................................1
学习目标 .............................................................................................................................1
关键术语 .............................................................................................................................1
引言....................................................................................................................................... 1
定义....................................................................................................................................... 2
历史背景 .............................................................................................................................4
日间门诊医疗服务的现状...........................................................................................10
未来展望 ...........................................................................................................................23
结论..................................................................................................................................... 29
讨论问题 ...........................................................................................................................29
参考文献 ...........................................................................................................................30

第二章 战略与领导力 ...................................................................................................34
学习目标 ...........................................................................................................................34
关键术语 ...........................................................................................................................34
引言..................................................................................................................................... 34
战略..................................................................................................................................... 35
制定战略计划的步骤....................................................................................................40
未来之轮 ...........................................................................................................................48
领导力 ................................................................................................................................ 50
结论..................................................................................................................................... 55
讨论问题 ...........................................................................................................................55
参考文献 ...........................................................................................................................56

高效门诊
第三章 组织结构..............................................................................................................57
学习目标 ...........................................................................................................................57
关键术语 ...........................................................................................................................57
引言..................................................................................................................................... 57
法律组织形式..................................................................................................................58
门诊医疗服务的设置与类型......................................................................................61
法律要求的影响 .............................................................................................................63
门诊医疗服务与其他实体的整合.............................................................................72
结论..................................................................................................................................... 73
讨论问题 ...........................................................................................................................74
参考文献 ...........................................................................................................................74

第四章 质量、安全性与患者体验.........................................................................75
学习目标 ...........................................................................................................................75
关键术语 ...........................................................................................................................75
引言..................................................................................................................................... 75
质量..................................................................................................................................... 76
安全性 ................................................................................................................................ 87
患者体验 ...........................................................................................................................90
改进策略 ...........................................................................................................................99
结论................................................................................................................................... 103
讨论问题 .........................................................................................................................103
参考文献 .........................................................................................................................104

第五章 门诊运营............................................................................................................107
学习目标 .........................................................................................................................107
关键术语 .........................................................................................................................107
引言................................................................................................................................... 107
患者流程 .........................................................................................................................108
技术发展 .........................................................................................................................133
绩效提升 .........................................................................................................................135

 目录
结论................................................................................................................................... 139
讨论问题 .........................................................................................................................139
参考文献 .........................................................................................................................139

 案例研究
Lemonaid Health：在心理健康领域追求新机会 .............................................142

第六章 财务管理............................................................................................................158

学习目标 .........................................................................................................................158
关键术语 .........................................................................................................................158
引言................................................................................................................................... 158
收入................................................................................................................................... 159
收入周期 .........................................................................................................................164
支出管理 .........................................................................................................................180
利润管理 .........................................................................................................................182
财务报表 .........................................................................................................................188
结论................................................................................................................................... 190
讨论问题 .........................................................................................................................190
参考文献 .........................................................................................................................190

第七章 人力资源............................................................................................................191

学习目标 .........................................................................................................................191
关键术语 .........................................................................................................................191
引言................................................................................................................................... 191
人员配置 .........................................................................................................................192
关键考量 .........................................................................................................................207
趋势................................................................................................................................... 209
结论................................................................................................................................... 214
讨论问题 .........................................................................................................................214
参考文献 .........................................................................................................................214

 案例研究
破坏性行为.....................................................................................................................216