危机管理工程：化混乱为清晰的经久工具Crisis Engineering : Time-Tested Tools for Turning Chaos into ClarityMarina Nitze, Matthew Weaver, Mikey Dickerson

基本信息

Book Details

ISBN-13: 9780306836862

ISBN-10: 0306836866

Author: Marina Nitze, Matthew Weaver, Mikey Dickerson

Publisher: Hachette Books

Imprint: Da Capo Press Inc

Format: Paperback

Number of Pages: 336

Release Date: 30 April 2026

Dimensions: 210mm x 140mm

基本信息仅供参考，具体以实物为准

书籍简介

当系统崩溃时，你会怎么做？

你正身处危机之中。平台瘫痪，电话铃声响个不停，新闻头条充斥着负面消息，你的团队正翘首以盼你的答案。以往的应对策略——周密的计划、专家咨询、大胆的战略——都失效了。事实上，它们可能让情况变得更糟。

如果我们告诉你，现在正是你引领变革的时刻呢？

《危机工程》是你在混乱中引领团队并变得更加强大的实战指南。本书作者 Mikey Dickerson、Marina Nitze 和 Matthew Weaver 来自 Layer Aleph 公司，他们凭借在政府和行业一些复杂系统中数十年的经验，揭示了一个强大而实用的框架，用于应对和转型高风险危机。从拯救 HealthCare 到应对野火和疫情后勤，本书提供了真实案例、实用工具和来之不易的洞见，揭示了复杂系统如何崩溃以及如何帮助它们恢复。其核心在于意义建构：这一无形的人类过程驱动着理解、行动，并促成变革。

您将学习到：

如何识别真正危机的五大信号，并利用它们为持久改革创造空间

为何传统的领导本能会在压力下失效，以及应该如何应对

如何在混乱且备受瞩目的时刻迅速达成对现实的共识

为何危机不仅仅是需要生存的灾难，更是意义深远的转型良机

无论您身处科技、政府、医疗还是其他任何关键系统，《危机工程》都能为您提供所需的思维模式、工具和术语，助您在关键的时刻清晰地领导并创造持久的变革。

WHEN THE SYSTEM BREAKS, WHAT DO YOU DO?

You’re in the middle of a meltdown. The platform is down, the phones are ringing, the headlines are brutal, and your team is looking to you for answers. The usual playbooks-careful planning, expert consultation, bold strategy-aren’t working. In fact, they might be making things worse.

What if we told you that this is your moment to lead transformative change?

Crisis Engineering is your field guide to leading through the chaos-and coming out stronger. Drawing on decades of experience inside some of the most complex systems in government and industry, Mikey Dickerson, Marina Nitze, and Matthew Weaver of Layer Aleph reveal a powerful, hands-on framework for navigating and transforming high-stakes crises. From the rescue of HealthCar to wildfire response and pandemic logistics, this book offers real-world stories, practical tools, and hard-won insights into how complex systems fail-and how to help them recover. At its core is sensemaking: the invisible, human process that drives understanding, action, and ultimately, change.

You’ll learn:

How to identify the 5 signals of a real crisis-and use them to create space for lasting reform

Why traditional leadership instincts fail under pressure-and what to do instead

How to rapidly converge on a shared version of reality in chaotic, high-visibility moments

Why crises are not just disasters to survive, but rare opportunities for meaningful transformation

Whether you’re in tech, government, healthcare, or any other critical system, Crisis Engineering gives you the mindset, tools, and vocabulary to lead with clarity and create lasting change when it matters most.

作者简介

玛丽娜·尼采是危机工程公司 Layer Aleph 的合伙人，也是《破解官僚机构》（HACK YOUR BUREAUCRACY）一书的合著者。除了 Layer Aleph，玛丽娜还是新美国基金会新实践实验室的研究员，致力于改善美国的寄养制度；她的努力每年为生活在贫困线以下的亲属照护者争取到超过 30 亿美元的现金补贴，同时显著减轻了行政负担。玛丽娜曾在奥巴马任期内担任美国退伍军人事务部技术官，此前她曾在奥巴马白宫担任高级技术顾问，并曾担任美国驻场企业家。她现居华盛顿州西雅图市。

Marina Nitze is a partner in the crisis engineering firm Layer Aleph and co-author of HACK YOUR BUREAUCRACY. In addition to Layer Aleph, Marina is a fellow at New America’s New Practice Lab, where she works on improving America’s foster care system; her efforts have unlocked over $3B in cash payments each year to kin caregivers living below the poverty line, while eliminating significant administrative burden. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama, after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. She lives in Seattle, WA.