书名：Hotel and Hospitality English柯林斯酒店英语教程
作者：Mike Seymour
出版社名称：Collins
出版时间：2012
语种：英文
ISBN：9780007431984
商品尺寸：22.1 x 0.8 x 27.9 cm
包装：平装
页数：160
在全球化浪潮的推动下，中外交流越来越频繁，餐饮、酒店等行业人员接触外宾的机会也变得越来越多。只有具备一定的英语能力，才能为外宾提供更优质的服务，建立起良好的关系。对于酒店、餐饮等从业人员来说，本书Hotel and Hospitality English《柯林斯酒店英语教程》是一本有参考价值的实用指南，让他们能够更加自信地与外宾交流；同时也适合旅游管理等专业的学生使用。

推荐理由：
1.本书共有24个单元，内容涵盖范围广，包括招待客人、写订单、客户反馈等多个实用场景的学习；
2.全彩印刷，不仅有简单易懂的文字说明，还辅之以照片，更加便于理解和记忆；
3.本书还包含词汇表、邮件范文、发音指导等内容，讲解详实，方便自学；
4.内附CD，可用于每个单元的听力练习。

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.

•24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.
•4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
•The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.
•The audio CD provides valuable listening practice to accompany each unit.
哈珀·柯林斯出版集团（Harper Collins）系新闻集团（News Corp.）的全资子公司，总部位于纽约，是全球几大英文书籍出版商之一。柯林斯是哈珀·柯林斯出版集团的一个分支机构。从1819年开始，柯林斯就一直在词典出版方面处于领军地位，出版了大量的英语及其他语言的工具词典，包括著名的Collins COBUILD Dictionary《柯林斯COBUILD词典》、Collins Student’s Dictionary《柯林斯学生词典》、Collins Easy Learning Grammar and Punctuation《柯林斯轻松学：语法和标点》等。

HarperCollins Publishers LLC is one of the world’s largest publishing companies and is part of the “Big Five” English-language publishing companies, alongside Hachette, Holtzbrinck/Macmillan, Penguin Random House, and Simon & Schuster. The company is headquartered in New York City and is a subsidiary of News Corp. The company name is a combination of several publishing firm names: Harper & Row, an American publishing company acquired in 1987, whose own name was the result of an earlier merger of Harper & Brothers (founded 1817) and Row, Peterson & Company; together with UK publishing company William Collins, Sons (founded 1819), acquired in 1990. It had published several famous dictionaries, such as Collins COBUILD Dictionary, Collins Student’s Dictionary, Collins Easy Learning Grammar and Punctuation and so on.

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